How To Use The New Ticket Support?

Did you purchase a Slider Revolution or Essential Grid license on CodeCanyon and need ticket support? You are in the right place!

About this guide

In this quick guide you will learn how to receive ticket support for Slider Revolution and Essential Grid on our websites sliderrevolution.com and essential-grid.com.

Important Notice

This guide is only helpful if you have existing licenses of Slider Revolution or Essential Grid, purchased on CodeCanyon.
If you want to purchase new licenses, please use our new shop system:

Table of Contents

  • Step 1: What are the benefits of migrating my Codecanyon licenses?
  • Step 2: License migration
  • Step 3: Accessing ticket support

Step 1:

What are the benefits of migrating my Codecanyon licenses?

If you have existing Slider Revolution Responsive WordPress Plugin or Essential Grid Gallery WordPress Plugin licenses from CodeCanyon, you can migrate them to our new dashboard system quickly!

Our new dashboard gives you an overview of all your Slider Revolution or Essential Grid licenses, including imported ones from CodeCanyon and freshly purchased ones from sliderrevolution.com or essential-grid.com.

You can download plugins, see the registered domains of your licenses and, if needed, reset license key domains comfortably.
Additionally you will see the remaining subscription / support time of your licenses.

In order to be eligible for ticket support, you only need running support time on one of your licenses of the same product.
Please refer our licensing FAQ for more info on this topic.

… and there is a special offer for you!

If you import at least one license from Codecanyon, you will receive a one-time use 20% Discount on any one of our products!

You can read a guide on how to redeem your 20% discount coupon here.

Step 2:

License migration

Ready to create an account and import your CodeCanyon licenses? Please follow this guide here.

Step 3:

Accessing ticket support

Once you have an account and imported your licenses, you can login to sliderrevolution.com or essential-grid.com (both dashboards are connected and show all your licenses).

Here is the Slider Revolution ticket support and the Essential Grid ticket support.

How To Use The New Ticket Support?

The Author

Moritz Prätorius

To construct is the essence of vision. Dispense with construction and you dispense with vision. Everything you experience by sight is your construction.

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6 thoughts on “How To Use The New Ticket Support?

    1. Hello,

      thanks for contacting us! Your request requires one of our support agents to have a closer look.

      In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.

      Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Thank you!

      Please use our ticket system over at:

      https://support.sliderrevolution.com

      Cheers, Dirk

  1. Hey, I have had such a problem for some time in slider, after assigning a link to a subpage in browsers, Chrome, Opera, Windows will get a redirect to such a strange link and the page does not open. Mozilla is ok.

    Such a link is attached
    https://kfinansacje.edu.pl/nowe-trendy-w-doradztwo-zawodowym/

    In Chrome, Opera, Explorer, this is displayed and there is an error. How to fix it
    https://kfinansacje.edu.pl/%7B%7Blink

    The main slider website kwalifikacje.edu.pl

    1. Hello,

      thanks for contacting us! Your request requires one of our support agents to have a closer look.

      In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.

      Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Thank you!

      Please use our ticket system over at:

      https://support.sliderrevolution.com

      Cheers, Dirk

  2. Hello,

    For some reason rev slider does not work in my WP and on my site.
    It does not show content of the slide on my pages.
    Also it does not show content when you preview a slide that you are creating or editing

    The rev slider was initially free with my theme.
    I have now purchased the slider subscription, hoping that it will fix the issue – it did not.
    The new/updated bbcode/embed code tags do not work as well.
    Please provide a solution to this problem.

    Thank you in advance.

    1. Hello,

      thanks for contacting us! Your request requires one of our support agents to have a closer look.

      In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.

      Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Thank you!

      Please use our ticket system over at:

      https://support.sliderrevolution.com

      Cheers, Dirk

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