About this guide
In this quick guide you will learn how to receive ticket support for Slider Revolution and Essential Grid on our websites support.sliderrevolution.com and support.essential-grid.com.
Important Notice
This guide is only helpful if you have existing licenses of Slider Revolution or Essential Grid, purchased on CodeCanyon.
If you want to purchase new licenses, please use our new shop system:
Table of Contents
- Step 1: What are the benefits of migrating my Codecanyon licenses?
- Step 2: License migration
- Step 3: Accessing ticket support
Step 1:
What are the benefits of migrating my Codecanyon licenses?
If you have existing Slider Revolution Responsive WordPress Plugin or Essential Grid Gallery WordPress Plugin licenses from CodeCanyon, you can migrate them to our new dashboard system quickly!
Our new dashboard gives you an overview of all your Slider Revolution or Essential Grid licenses, including imported ones from CodeCanyon and freshly purchased ones from sliderrevolution.com or essential-grid.com.
You can download plugins, see the registered domains of your licenses and, if needed, reset license key domains comfortably.
Additionally you will see the remaining subscription / support time of your licenses.
In order to be eligible for ticket support, you only need running support time on one of your licenses of the same product.
Please refer our licensing FAQ for more info on this topic.
… and there is a special offer for you!
If you import at least one license from Codecanyon, you will receive a one-time use 20% Discount on any one of our products!
You can read a guide on how to redeem your 20% discount coupon here.
Step 2:
License migration
Ready to create an account and import your CodeCanyon licenses? Please follow this guide here.
Step 3:
Accessing ticket support
Once you have an account and imported your licenses, you can login to sliderrevolution.com or essential-grid.com (both dashboards are connected and show all your licenses).
Here is the Slider Revolution ticket support and the Essential Grid ticket support.
hi, my premium slider revolution plugin is not working not loading slides into mobile devices. any help, please.
Hello,
thanks for contacting us! Your request requires one of our support agents to have a closer look.
In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.
Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Thank you!
Please use our ticket system over at:
https://support.sliderrevolution.com
Cheers, Dirk
Hey, I have had such a problem for some time in slider, after assigning a link to a subpage in browsers, Chrome, Opera, Windows will get a redirect to such a strange link and the page does not open. Mozilla is ok.
Such a link is attached
https://kfinansacje.edu.pl/nowe-trendy-w-doradztwo-zawodowym/
In Chrome, Opera, Explorer, this is displayed and there is an error. How to fix it
https://kfinansacje.edu.pl/%7B%7Blink
The main slider website kwalifikacje.edu.pl
Hello,
thanks for contacting us! Your request requires one of our support agents to have a closer look.
In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.
Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Thank you!
Please use our ticket system over at:
https://support.sliderrevolution.com
Cheers, Dirk
Hello,
For some reason rev slider does not work in my WP and on my site.
It does not show content of the slide on my pages.
Also it does not show content when you preview a slide that you are creating or editing
The rev slider was initially free with my theme.
I have now purchased the slider subscription, hoping that it will fix the issue – it did not.
The new/updated bbcode/embed code tags do not work as well.
Please provide a solution to this problem.
Thank you in advance.
Hello,
thanks for contacting us! Your request requires one of our support agents to have a closer look.
In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.
Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Thank you!
Please use our ticket system over at:
https://support.sliderrevolution.com
Cheers, Dirk
You might need to manually clear your cache after they changed the subscription model.
This worked for us at least.
Hello!
I am trying to get ahold of Albert! But I can not get ahold of him due to issues with the new support system!
Hi Alexander,
to reach Albert or any other member of our support team and cannot do so because of issues with our support software please write to [email protected] , thanks!
Cheers, Dirk @ Slider Revolution
I have 2 Slider revolution websites, one with a older version and one with a newer and your newer version is not responsive anymore…How to solve that ? Can I downgrade to preivous version or are you planning to fix that…
I can see also that none of your template are now responsive, they are adaptive but not responsive on the fly when resizing a window…
Hi,
actually they are responsive. Could elaborate this with our experts? Please contact us via the means following.
In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.
Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Support requests here cannot be answered unfortunately. Thank you!
Please use our ticket systems over at:
https://support.sliderrevolution.com or [email protected]
Cheers Dirk @ Slider Revolution
Essential Grid editing has completely stopped working and I cannot identify the issue.
Hello,
thanks for contacting us! Your request requires one of our support agents to have a closer look.
In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.
Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Support requests here cannot be answered, unfortunately. Thank you!
Please use our ticket systems over at:
https://support.essential-grid.com
Cheers Dirk @ Essential Grid
Good morning.
I have tried to apply one of the included Revolution Slider templates called ‘Landing Top’ into my theme but it only appears in the editing page and cannot be integrated into the main theme – only a blank pink screen appears.
I have tried saving it as a template in Elementor and that also does work.
Please can you assist?
Kind regards,
Chuk.
Hello,
thanks for contacting us! Your request requires one of our support agents to have a closer look.
In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.
Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Support requests here cannot be answered, unfortunately. Thank you!
Please use our ticket systems over at:
https://support.sliderrevolution.com
Cheers Dirk @ Slider Revolution
Okay, I’ve worked on this for 2 days now and I’m stuck. I want to add a 6th slide to my module. But I want it to use a URL from my training website. I can get the URL loaded but it will only load on “click”, I want it to auto load.
Hello,
thanks for contacting us! Your request requires one of our support agents to have a closer look.
In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.
Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Support requests here cannot be answered unfortunately. Thank you!
Please use our ticket systems over at:
https://support.sliderrevolution.com
Cheers Dirk @ Slider Revolution
My licnese couldn’t be activated?
Hi Eric,
could you kindly send an email to [email protected] with more details like the licenses code so our experts can have a look?
Cheers, Dirk @ Slider Revolution
Hi, I recently changed my web site, and in building the new one , I installed the slider rev a few times and the code was locked. I need it reset please.
Hi,
thanks so much for using our plugin!
You can use our new dashboard for this. To import CodeCanyon/Envato licenses to our system please follow this explanation:
https://www.sliderrevolution.com/faq/how-to-import-codecanyon-licenses/
Or you can use this webform to force a reset:
https://www.themepunch.com/purchase-code-deactivation/
Just for info: In case you did not know (please ignore if you do know already;)): You will need a single regular license purchase code for every single installation to keep legal and updated. Thanks!
Cheers, Dirk @ Slider Revolution
So you can only submit a ticket if you have a license that isn’t expired?
Yes, that is correct. Support is a premium feature.
Cheers, Dirk @ Slider Revolution
I cannot change the font to my pages. they always revert back to the default font family
Hello,
thanks for contacting us! Your request requires one of our support agents to have a closer look.
In order to give our clients the best support possible, we are having a support ticket system reachable via the link below.
Please use it for your upcoming questions concerning one of our products. This will guarantee the fastest answer possible. Support requests here cannot be answered unfortunately. Thank you!
Please use our ticket systems over at:
https://support.sliderrevolution.com or https://support.essential-grid.com
Cheers Dirk @ Slider Revolution
Hi, My WordPress website is currently running version 6.2.2. When I try to upgrade to version 6.6.5 the plugin tells me i’m already on the latest version and that i can not update the plugin. Please help.
Hi Tim,
Thanks for your message. Could you please try deactivating the plugin and re-activating it back and then try updating it and see if it works? Or you can try manually updating it following the instructions here https://www.sliderrevolution.com/faq/how-to-update-to-6-0-via-ftp/
If the issue persists and you need further assistance, you can open a support ticket here https://support.sliderrevolution.com/ or email us at [email protected] and we’ll attend to you asap!
Cheers KC @ Slider Revolution
Hi ! My activation code does not work on my website. I unlocked it , but it still tell me : invalid purchase code. What can I do ?
Hi Auryn,
Thanks for your message. If your Website is hosted on OVH, you can try this patch https://www.sliderrevolution.com/faq/patch-for-ovh-connection-issues/ and if not, kindly email us at [email protected] and we’ll check this out for you.
Cheers KC @ Slider Revolution
Hey, the Slider is not showing nothing in frontend. Only when we are login into backend, then we can see the Slider in Frontend. But the normal Site Visitor don’t see nothing.
Please we need your help.
Thanks for reaching out! We’d be happy to help with your request. In order for us to look into this further, please submit a ticket on our support website here: https://support.sliderrevolution.com . This way we can ensure a prompt and efficient resolution for you. Let us know if you have any further questions or concerns. Thanks for using Slider Revolution!