Trouble with Module Imports in Slider Revolution

In this article, we will guide you through troubleshooting the module import issue, configuring your server correctly for WordPress themes and plugins, and verifying the integrity of zip files.

Understand Module Import Failures

When importing modules [?] A module in Slider Revolution acts as a container for slides, which in turn act as containers for layers. Modules are created and edited with the module editor.

A "module" is a single, self contained piece of content. You can think of this as being similar to the way a post or page in regular WordPress is a self contained piece of content.

A module can represent any kind of content Slider Revolution is capable of creating, such as a slider, carousel, hero unit, navigation menu, posts display and so on.

Multiple modules can be combined to form rich content such as complete sites and landing pages.
into Slider Revolution [?] Slider Revolution is a website content creation tool with a focus on captivating animation and stunning visual effects.

It began its life as a plugin for creating slideshows, but has evolved into a fully fledged piece of design software.
, you may encounter problems where the import process fails or encounters errors. Here’s a closer look at what happens.

Imagine you’ve just attempted to import a module into Slider Revolution. Instead of a seamless import process, you receive an error message, or the import fails. 

Common indicators of the issue are:

  • Error Messages: You see a message on the screen “Incompatible Archive” or “Import Report – Can’t open zip file” during the import.
  • Freezes or Crashes: Consequently, the import process gets stuck or freezes completely.
  • Broken or Incomplete Modules: Subsequently, the module imports partially or doesn’t function correctly after the import.

If you’re experiencing any of these issues, ensure that:

  • The Slider Revolution plugin is always up-to-date. This guarantees compatibility with newer versions and significantly reduces the risk of module import issues.
  • The server has enabled the PHP Zip extension and Zlib library.
  • The system requirements are configured correctly per the guidelines provided.

The issue often stems from several key issues, such as:

  • Newer versions may not support files exported from much older plugin versions or vice versa.
  • If your server’s PHP Zlib library and Zip extension are disabled, you won’t be able to unzip files.
  • Lower values configure server PHP settings, such as ‘max_allowed_packet,’ ‘upload_max_filesize,’ and ‘post_max_size.’
  • The directory folder “revslider” doesn’t have its permissions set to “755”, which allows uploads and makes the folder writable.

Continue reading to troubleshoot the problem effectively.

Verify Compatibility & System Requirements

WordPress Requirements

Check WordPress requirements by following these steps.

Go to the website dashboard:

WordPress dashboard

Go to the Tools tab from the left sidebar:

Tool tab on WP menu

Head over to the Site Health option:

Site Health option

Wait until the message “Results are still loading…” disappears to view overall site health:

Overall site health loading

Review the recommended improvements, if there are any, and consider implementing them:

Site Health results and recommendations

These are the recommended requirements for WordPress to run smoothly:

  • PHP version 7.4 or greater.
  • MySQL version 8.0 or greater OR MariaDB version 10.4 or greater.
  • HTTPS support

System Requirements for Slider Revolution

Check system requirements by following these steps.

Go to the Slider Revolution plugin dashboard:

Slider Revolution dashboard

Scroll down to the System Requirements:

System requirements in SR

Click on the reload icon:

System requirements reload icon

Ensure all the system requirements checks in the Slider Revolution plugin dashboard are green. This confirms that your server configuration is correct for the WordPress themes and plugins. If you see any requirements that are not meeting, follow this guide to fix them.

If you feel uncomfortable following the guide, you can share it with your hosting provider and ask them to adjust the requirements as mentioned in the guide.

Verify Slider Revolution Version

Go to the Slider Revolution plugin dashboard:

Slider Revolution dashboard

Scroll down to the Plugin Updates section:

Plugin Updates in SR

Click on the reload icon:

Plugin updates reload icon

If there is any update available, click on the Update Now button:

Update Now button

Ensure that both the Installed Version and Available Version are the same:

Installed Version vs Available Version

Check Zip File Integrity

Identifying Proper Structure for Slider Files

To ensure that a slider [?] A slider is a type of module that contains multiple slides. You can only see one slide at a time, a distinguishing features that makes sliders different from carousels.

The slides of a slider can be panned through either by using navigation controls such as arrows and tabs, or by clicking and dragging. They can also be set to automatically transition from one slide to the next.
zip file is correctly structured for Slider Revolution, it should contain the following components:

  • The zip file should not contain nested zip files, which can confuse the import process.
  • Slider files are in text (.txt) format and should be available directly under the zip file’s leading directory or in the nested folder named after the slider module.
  • CSS and JavaScript files can be stored in nested folders like images.
  • Files should have clear, descriptive names that suggest their content or purpose (e.g., slider_export.txt, navigation.txt).

Using Built-in Operating System Tools


In Windows, right-click on the zip file and select “Extract All.” If the file is corrupted, Windows typically fails to extract it and displays an error message indicating the problem.


If you double-click the zip file, macOS will attempt to open it. If there are issues, macOS will display an error message stating that it cannot expand the zip because it is corrupted.

Third-Party Softwares

  • WinRAR and 7-Zip for Windows, or The Unarchiver for macOS, provide more robust tools for checking zip files.
  • These applications include a feature to test the archive for errors or corrupted files. In WinRAR, for example, you can select the zip file, click the “Tools” tab, and choose “Repair archive.”
  • 7-Zip users can right-click the file, navigate to the 7-Zip submenu, and select “Test archive” to check for corruption.

Online Tools

  • You can check the integrity of your zip files using reliable online tools like Archive Extractor Online or ezyZip.
  • Upload your zip file to the service and attempt to extract or view the contents online. These tools usually report back if they encounter any errors that indicate corruption.

PHP Zip Extension

Check if Zip Extension Is Enabled

You can check if the extension is enabled by creating a simple PHP file and scanning for Zip.

Open a code editor of your choice and create a file named phpinfo.php:
Note: Operating systems’ default code editors are TextEdit on macOS and Notepad on Windows OS. Alternatively, to help make reading the code more manageable, use an editor like Sublime Text or VS Code.

Code Editor

Add the following content to the file:

Code editor with phpinfo function

Upload the file to your server’s public_html folder through cPanel, the File Manager WordPress plugin, or FileZilla.

View the file in a browser at URL (

PHPinfo.ini page

Use the search function of your browser (CTRL+F on Windows, Command+F on macOS) to find “Zip”: 

Search for Zip

See if the extension is enabled:

Locate Zip status and version

Contact Your Hosting Provider

If you find that the Zip extension is not enabled, don’t worry. You can always contact your hosting provider. Most hosting services are familiar with this common requirement and will allow the extension upon request, giving you confidence that they will resolve the issue.

Need Help?

If you have any further questions or need additional assistance, you can contact us via support ticket or email ([email protected]); we’re here to help.

Trouble with Module Imports in Slider Revolution

The Author

Kashif Ahmed

Living by the motto "Be the reason someone smiles today."

If you have any questions or concerns, feel free to reach out to me directly at [email protected].

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